Shipping Policy

1. Order processing

• Orders are dispatched within 2–4 business days after the payment is confirmed.
• Orders placed at the weekend or on public holidays are processed on the next business day.
• When your order ships, we email you the carrier name and tracking number. You can also see them on your order page.

2. Destinations and delivery times

We deliver to the countries listed at checkout. Delivery times for each zone are shown at checkout. They are estimates and may be extended by customs checks, remote locations or peak seasons.

[shipping rates will be published here]

3. Shipping costs

Shipping costs depend on the destination zone and are shown at checkout before you place the order. Any free-shipping threshold is shown in the table above.

4. Customs, duties and taxes

[TO BE COMPLETED once the dispatch location is fixed. If parcels are shipped from inside the EU, no import duties apply for EU destinations. If parcels are shipped from outside the EU, import VAT and customs handling fees may apply and must be stated here clearly before the order.]

5. Damaged or lost parcels

• Please check your parcel on arrival. If it is visibly damaged, take photos before opening it and contact us at support@eyurvedic-eu.com as soon as possible, preferably within 48 hours, so we can file a claim with the carrier. This does not limit your statutory rights.
• The risk of loss or damage passes to you only when you, or a person you name, physically receive the goods.
• If tracking shows the parcel as delivered but you have not received it, contact us and we will open an investigation with the carrier.